Privacy Policy

Effective Date: 1 June 2026

Welcome to Ufo9 Casino. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.ufo9.com.au and use our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We collect several types of information from and about users of our website, including:

Personal Identification Information: such as your name, date of birth, email address, phone number, residential address, and payment details.
Account Information: username, password, and other registration details.
Transactional Information: details of deposits, withdrawals, bets placed, winnings, and losses.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: information about how you use our website, products, and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

2. How We Collect Your Information

We collect information directly from you when you register on our site, place bets, make deposits or withdrawals, contact customer support, or otherwise interact with our services. We also collect information automatically through cookies and similar technologies when you use our website.

3. Use of Your Information

We use the information we collect to:

Provide, operate, and maintain our casino services;
Process your transactions and manage your account;
Verify your identity and comply with legal and regulatory requirements, including anti-money laundering (AML) and responsible gambling obligations;
Improve our website, products, and services;
Personalize your experience and provide customer support;
Send you promotional materials and offers, where you have consented to receive such communications;
Detect and prevent fraud and other illegal activities;
Comply with applicable laws and regulations.

4. Disclosure of Your Information

We may share your information with third parties in the following circumstances:

With service providers who perform services on our behalf, such as payment processors, identity verification services, and IT service providers;
With regulatory bodies, law enforcement agencies, or other government authorities as required by law or to protect our legal rights;
With affiliates and partners for operational purposes;
In connection with a merger, acquisition, or sale of assets;
With your consent or at your direction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Despite our efforts, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Under Australian privacy laws, you have the right to:

Access the personal information we hold about you;
Request correction of any inaccurate or incomplete information;
Withdraw consent to marketing communications;
Complain to us or to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.

To exercise these rights, please contact us using the details below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content and advertisements. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

9. International Transfers

Your information may be transferred to and maintained on servers located outside Australia. By using our services, you consent to such transfers. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on this page with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Ufo9 Casino Privacy Team
Email: [email protected]
Phone: +61 2 1234 5678
Address: 100 Casino Street, Sydney, NSW 2000, Australia